Call Handling & Overflow Services

How it helps

Many callers hang up when their call goes to voicemail, meaning you can miss out on vital conversations or leads.  Making certain your calls are answered ensures you don’t miss out on vital conversations or leads, increases customer satisfaction, builds loyalty, and improves your opportunities.

At Your Lead In, we become your front line guaranteeing your calls are answered professionally.  Our service provides a seamless experience for your customers every time.

How it works

We are briefed by you, embedding ourselves in your business, and answering calls exactly as if based in your office.  We enter all data directly into your CRM system.  Having worked in estate agency ourselves, we are more than simply your virtual receptionist service, we understand your needs. 

We manage your telephone calls quickly and effectively, screening calls for relevance and keeping your agents informed of any urgent opportunities or issues.  

Our services include:

  • Extended-hours availability to capture every opportunity
  • Agile and efficient performance team that scales to your needs while keeping overheads to a minimum
  • Confidence of your agents that their enquiries are being answered while they are out on viewings, winning instructions and negotiating sales
  • ‘Popular Property’ block viewings with applicant qualification management
  • Prompt enquiry handling to keep you one step ahead of your competitors
  • In-house style of service without the recruitment and salary burden