- Instruction generation
- Call handling & overflow
- Centralised portal enquiry management
- Sales progression
- Lead re-engagement
- Data management
Think of us as part of your team, your colleagues. We embed ourselves in your business, systems, and ethos. We are a completely ‘white labelled’ service. The use of virtual geographical numbers (numbers that have your area codes), appropriate email addresses and footers mean your clients and consumers experience complete continuity of service.
Our agents are already trained on multiple systems and used to adapting to new processes but even if you have a bespoke system, don’t worry. We will make sure we are proficient on your CRM and any particular processes you have and make sure that the information is updated correctly to ensure the data you are holding is as good as it can be, so you can take advantage of it, perhaps in years to come.
We also make sure you have a dedicated agents looking after your account to give you piece of mind as well a single point of contact.