- Instruction generation
- Call handling & overflow
- Centralised portal enquiry management
- Sales progression
- Lead re-engagement
- Data management
An award-winning outsourced services provider to Estate Agents.
Provide a comprehensive set of white labelled outsourced services for estate agents of any size. These services include valuation prospecting and instruction opportunity creation, call and overflow handling, digital enquiry handling, data management, marketing packages for launching or accelerating agent's businesses, and sales progression.
Our services flex with your needs, with a menu of services readily available, and custom services possible. We have a combined experience of over 80 years of working within and supporting Estate Agents.
Our clients encompass a number of estate agents of all sizes. We support over 330 agents across the UK.
We support your hours of business and provide coverage for standard business hours, weekends, and early evenings. We do not provide 24 hour coverage as this has not been a requirement for our services to date.
We assign a dedicated team to support the services you require.
Our centralised contact centre approach gives your customers a feeling of efficiency and total reliability, getting their calls answered and feeding your branches with valuations and listings. Our expert sales staff are skilled industry professionals who are solely geared towards driving your company's profile and generating face to face appointments.
We have an available price list for the varied services we provide. Charges will be based on which services you choose.
Yes. Each client has a dedicated team, allowing us to become as familiar as possible with your values, process and customer base. We will act as an extension of your in-branch team, from understanding how you want your brand to be represented to setting up VGN’s and email footers to appear as though we are sat next to you.
We operate as an extention of your business, providing a skilled team helping to ease pressure during busy times and take your revenue opportunities to the next level.
If you are struggling to follow up on inbound demand, or lacking time to grow your business, bringing in outside help enables you to improve your customer service delivery and focus on your core functions for revenue and growth. We ensure your services and brand are leveraged against well-known estate agent chains or other local big-hitters.
We are an award-winning agency with exceptional experience across all areas of Estate Agency. We have a proven track record of providing revenue and customer service for our clients.
Not long at all. It does depend on the scope of services you want us to do. Typically, as we have experience on most systems used by the industry, setting up VGNs, clarifying your processes, and embedding our team takes approximately a week.
Yes. We offer proven, systematic services to support you - but, we can also create a bespoke service for your particular needs or business model.
Yes. We offer YourLaunch Pack for helping you get your agency off the ground. Services include building your db, social promotion, and more.
No. We are white-labelled and and operate as a colleague rather than a provider.
We support you by actively driving the conveyancing process. We maintain regular contact with both sets of solicitors, other estate agents and any other 3rd parties. We will ensure every contact made is a call to action to move the transaction along.